Our Returns Policy

Our customers terms & conditions


Our returns policy

If you've changed your mind about keeping your purchase, please return it within 30 days in its original condition with proof of purchase. We'll exchange or refund it, as long as it meets our terms and conditions explained on this page.

By original condition we mean:

  • you’ve kept all original packaging and labels in good condition and the product can be resold at full price.
  • you haven’t used the product.


What can't be returned

These products can only be returned if they’re faulty or not as described.

  • Purchases received over 30 days ago
  • Items you’ve opened or unsealed, other than where necessary to inspect
  • Items without the original packaging or labels
  • Items or packaging in poor condition
  • Food items such as hampers and other perishables that have an expiry date
  • Opened gift cards
  • Products that can’t be returned for hygiene reasons:
    • Beauty products that have been opened, used or don’t have the seal intact
    • Pierced earrings

If you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund or exchange, so please keep your receipt or order confirmation.


How you'll be refunded

You’ll receive a refund within 14 days of returning the item to the same payment method you used. For items bought with gift cards, we’ll send an e-gift card to the email address that was used to make the purchase.


Returning faulty items

If your product develops a manufacturing fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it. 

After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.

None of the above exclusions affect your statutory rights, in particular your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Returns cost

You can post items back to us at your expense or you can take them back to one of our shops for free.

Returning gifts

You can exchange gifts in store using the delivery note that came with the order. We’ll either exchange the item or refund the value to a gift card. 

If you send the item back to us we will send the refund through to the person who made the original purchase, using the card or payment method they used.

Issues with your return

You should receive your refund for returns within 14 days of sending the item back.

It can take up to seven days for it to reach our returns centre. Then, we check and process your return, which can take up to two days. We’ll then send you an email to confirm it’s been processed and your refund should be in your account within five days.

If you haven’t received your refund within 14 days of sending it, please contact us.

We don't take responsibility for items returned to us by mistake. We can't guarantee that incorrect items can be found or returned to you and we do not accept any liability for such returns. If you realise you have returned an item in error please contact us immediately with the order details.